For the orders: the approximate time for order processing and delivery is 14 days after the order is placed.
You acknowledge that the processing and transmission of Orders may involve:
the transmission of data over various communication networks; and
changes to such data in order to conform or adapt to the technical requirements of connecting networks or devices.
eGeneral shall, accordingly, in no circumstances, be liable for your to obtain (in whole or in part) any Services, Products or Delivery Services due to the delay or failure of any communication networks or the failure.
Return/Exchange/Refund will not be entertained for the merchandise requested for return/exchange/refund AFTER 30 days of Order Date. Misrepresentation of the condition and state of the merchandise requested for return/exchange/refund will result in immediate refusal of the processing and the associated return/exchange/refund.
At eGeneral, we will accept merchandise to be returned/exchanged/refunded only when they are being processed for a return/exchange/refund due to damage arisen from shipping or handling process. If you have received a damaged merchandise and need to send it back for a return/exchange/refund, please contact us at: support@eGeneral.com.hk and we will process your case promptly.
Only merchandise purchased directly from eGeneral.com.hk will be considered for the return/exchange/refund.
If you're eligible for a refund, we will issue a credit to the MasterCard or VISA Account which is used in your initial/original transaction, after all the necessary and required money amount deductions of costs accordingly for the whole handling process should there be such apply.
Limitation of liability: eGeneral's liability, if it is so held despite the Terms and Conditions of Use, to the User in relation to eGeneral's goods and/or services, shall be limited to the amount of the price paid by the User for the relevant goods and/or services.
We hereby reserve the right to refuse any return/exchange/refund on merchandise if it is not legal and/or not applicable to our Company Policy.